Refund & Services PolicyClarity on refunds, cancellations, and service commitments

This Refund & Services Policy explains the conditions under which you may request refunds and how our service delivery, acceptance, and service-level commitments work at ITPYX. By using our services, you agree to this policy in addition to our Terms of Service.

2.1 General Eligibility: • A refund request must be submitted within the applicable refund window for the product/service. • Your account must be in good standing with no violations of our Terms of Service or Acceptable Use. • Only the original payment method will be refunded where possible. 2.2 Hosting Services (Shared, WordPress, VPS, Cloud, Reseller): • First-time purchases are eligible for a refund within 7 days of the transaction if the service is not provisioned as described or experiences persistent issues not resolved by support. • Domain registration/transfer/renewal fees are non-refundable once processed by the registry. • SSL certificates, dedicated IPs, and third‑party add-ons are generally non-refundable once issued. 2.3 AI/Automation, CRM, and Development Services: • For project‑based work (e.g., website development, marketing design), milestone payments are non-refundable once the corresponding deliverable has been approved. • For monthly retainers or managed services, unused future periods can be canceled pro‑rata from the next billing cycle; past periods are not refundable. • Discovery, consultation, and setup fees are non‑refundable once work has started.

3.1 How to Request: • Email support@itpyx.pk with your order ID, service name, and reason for refund. • Our team may request logs or context to troubleshoot before processing. 3.2 Timelines: • We aim to review refund requests within 3–5 business days. • Approved refunds typically appear within 5–10 business days depending on your bank or payment provider. 3.3 Partial Refunds: • If a service has been used or partially delivered, a partial refund may be offered based on the consumed resources, man‑hours, or time elapsed in the billing period.

• Domain registration, transfer, and renewal fees after submission to the registry. • Software licenses, SSL certificates, or third‑party services once issued or activated. • Custom development/design hours already delivered or accepted. • Abuse, chargeback, or ToS‑violating activity on the account. • Promotional or trial offers clearly marked as non‑refundable.

5.1 Hosting Provisioning: • Services are considered delivered upon account provisioning and delivery of login details. • Resource usage (bandwidth, CPU, storage) indicates active use. 5.2 Project Deliverables: • Acceptance occurs upon written/email approval, production launch, or 7 days after delivery if no revisions are requested. • Reasonable revisions within scope are honored. Out‑of‑scope work may require a change order. 5.3 Data & Backups: • We recommend that you maintain your own backups. Managed backups (if included) are provided on a best‑effort basis.

• We target high availability for hosting platforms. Scheduled maintenance windows are announced in advance. • SLA remedies typically involve issue resolution and, where applicable, service credits for prolonged downtime beyond our commitments. • SLA credits are not cash‑refundable and apply to future invoices.

• You may cancel recurring services at any time. Cancellation takes effect at the end of the current billing cycle unless otherwise requested and approved. • Early termination of fixed‑term contracts may incur fees outlined in the order or agreement. • Upon cancellation, services may be terminated and data may be deleted per our Data Retention and Privacy policies.

• Please contact us first to resolve billing issues. Unauthorized chargebacks may lead to service suspension. • If a chargeback is filed, we may recover associated fees and block future service until resolved.

We may update this policy to reflect changes in services, regulations, or business processes. Material updates will be communicated via email or dashboard notices.

For refund/cancellation requests or questions about this policy: Billing & Support Email: support@itpyx.pk WhatsApp: https://wa.me/itpyx Response Time: Within 2–3 business days